Customer Service Satisfaction is our Primary Goal
We strive to provide the best technical support for your needs. We have created this web site to help provide you with a source of information for system operation, maintaining your security system, and for receiving our dedicated support in helping you.
Most problems can be solved using the information on these Tech Support pages.
There are several categories of information on these pages. If you need help after you have reviewed the information provided within these pages, please call our Client Services / Tech Support Hotline.
- Tech support Intro / FAQ’s
- System Manuals and False Alarm Causes
- Tech Support / 24 Monitoring / Service / Emergency Service
- Tips on using your system
- The importance of Cellular Communication
Contact phone numbers / mailing address:
- Client Services / Tech Hotline / Service Scheduling: (520) 750-0002 – main office number
The number 319-1775 is no longer active due to the service provider’s technical error. We will gladly provide assistance at our main office number – 750-0002. Tech support hours (non-emergency assistance over the phone) are 8 a.m. to 4 p.m. weekdays. Office hours are 9 a.m. to 3 p.m. weekdays.
- Monitoring Facility / Emergency Dispatch Personnel: (520) 318-3719
New systems, system upgrades new services, referrals, accounting, technical support, service scheduling, etc.
- Business Office: (520) 750-0002.
- Please call 750-0002 for scheduling service
- Please call our 24 Hour Monitoring Facility (318-3719) for emergency, dispatch / response, and alarm activation / monitoring service.
Updating or making changes to your account information / contacts
- Fax: (520) 322-9730 Any account information changes MUST be faxed / mailed (in writing). Please include name, address, phone number, date, signature and pre-arranged password / clearing word code used to confirm your identity, for your account (required).
- Account info sent without ALL requested information provided will not be accepted. Please fax or mail changes, to be received a minimum of 3 business days in advance of change requested).
Mailing Address: Elite Security, P.O. Box 5003, Tucson, AZ 85703